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Act 10\/2025 reforms the regime governing financial institutions\u2019 customer services and introduces a procedure for the submission, processing and resolution of complaints filed by their customers, including special provisions when such customers are consumers, such as a free helpline and the availability of channels that allow for personalised service to vulnerable consumers or people without access to certain basic financial services that are not defined in the new law.<\/p>\n\n\n\n

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Autor\/s<\/div>\n
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\n <\/span>\n Reyes Pal\u00e1<\/span>\n – Academic Counsel<\/span>\n <\/p>\n <\/div>\n <\/div>\n \n \n

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Tipology<\/div>\n

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Reyes Pal\u00e1<\/div>\n
Consejera Acad\u00e9mica<\/div>\n
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Reyes Pal\u00e1<\/div>\n
Consejera Acad\u00e9mica<\/div>\n
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